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Long-Term Care Ombudsman Program

Ombudsman Program

  • Long-term care (LTC) ombudsmen are advocates for resident rights.

  • They help protect the quality of life and quality of care of anybody who lives in a nursing home or an assisted living facility.

  • Ombudsmen can be volunteers or paid employees of agencies that are independent of any long-term care facility.

  • Services are free, confidential and available statewide.

  • The Office of the State Long-Term Care Ombudsman is independent of the Texas Health and Human Services system.

  • This ensures the state ombudsman and all program representatives advocate for resident interests

  • Ombudsmen work to solve individual problems and to change policy and law to protect residents.

  • A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints.

  • Help provided by an ombudsman is confidential and free of charge.

  • To speak with an ombudsman, a person may call the appropriate toll-free number below:

  • Texas Long-Term Care Ombudsman Program: 1-800-252-2412

Image by Carlos Alfonso

Areas We Serve

  • Addison TX

  • Allen TX

  • Balch Springs TX

  • Carrollton TX

  • Cedar Hill TX

  • Cockrell Hill TX

  • Combine TX

  • Coppell TX

  • Dallas TX

  • DeSoto, TX

  • Duncanville ,TX

  • Farmers Branch, TX

  • Ferris, TX

  • Fort Worth, Tx

  • Frisco, TX

  • Garland, TX

  • Glenn Heights TX

  • Grand Prairie TX

  • Grapevine TX

  • Highland Park TX

  • Hutchins, TX

  • Irving, TX

  • Lancaster, TX

  • Lewisville, TX

  • Little Elm, TX

  • Mesquite, TX

  • Ovilla, TX

  • Plano, TX

  • Richardson, TX

  • Rockwall, TX

  • Rowlett, TX

  • Sachse, TX

  • Seagoville, TX

  • Sunnyvale, TX

  • The Colony, TX

  • University Park, TX

  • Wilmer, TX

  • Wylie, TX

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