Long-Term Care Ombudsman Program

Long-term care (LTC) ombudsmen are advocates for resident rights.

They help protect the quality of life and quality of care of anybody who lives in a nursing home or an assisted living facility.

Ombudsmen can be volunteers or paid employees of agencies that are independent of any long-term care facility.

Services are free, confidential and available statewide.

The Office of the State Long-Term Care Ombudsman is independent of the Texas Health and Human Services system.

This ensures the state ombudsman and all program representatives advocate for resident interests

Ombudsmen work to solve individual problems and to change policy and law to protect residents.

A long-term care ombudsman helps residents of a nursing facility and residents of an assisted living facility resolve complaints.

Help provided by an ombudsman is confidential and free of charge.

To speak with an ombudsman, a person may call the appropriate toll-free number below:

​Texas Long-Term Care Ombudsman Program: 1-800-252-2412